SHIPPING & RETURN POLICY – SAHASTRASHILP
Sahastrashilp (Sahastrashilp LLP) is committed to delivering your order with good quality packaging within the given time frame. Most orders are accompanied by a small note describing the concept, process, or making of the product. We ship throughout the week, except on weekends and public holidays. To ensure product quality and handling, we only ship through reputed agencies. If no courier service is available in your area, please write to us at help@sahastrashilp.com, and we will assist you.
Please note that by purchasing from Sahastrashilp, you, as the buyer, agree to our shopping terms, conditions, and policies.
SHIPPING POLICY
- Shipping within India: Shipping charges are included in the product price.
- Shipping outside India: Charges will be calculated at checkout. For orders containing multiple products, shipping charges will be combined.
- Additional Charges: International orders may be subject to additional charges such as customs duties, wood treatment fees, etc.
- Custom Charges: These may be levied by the shipping provider at the time of delivery. Other additional charges will be communicated to you via email before shipping.
- Taxes: Some prices on our website are inclusive, while others are exclusive of GST. However, prices do not include any other applicable regional taxes.
- Non-refundable Shipping Costs: All shipping costs are non-refundable.
ORDER PROCESSING & DELIVERY
Upon placing your order, you will receive an email confirmation with an order summary and an estimated delivery time. Orders typically ship within 5-12 working days from the order date. In some cases, delivery may take longer depending on location accessibility. If this occurs, we will proactively provide updates.
For urgent delivery requests, please reach out to help@sahastrashilp.com before placing your order. All orders will be shipped to the address provided during checkout.
RETURN & EXCHANGE POLICY
Before placing an order, please carefully read the product descriptions and details on our website.
- No Refunds & Exchanges: All products are made to order; therefore, we do not offer refunds or exchanges.
- Damaged or Incorrect Orders: If your order is damaged in transit or you receive the wrong product, please contact us within 2 working days at help@sahastrashilp.com.
- Replacement Process: We will replace damaged or incorrect orders upon verification.
- Return Shipping: We typically offer free pickup and shipping for return and replacement orders. However, if your area is not serviceable, we will inform you and assist with the return process accordingly.
For any other concerns regarding your order, please contact us at help@sahastrashilp.com.